What is Anti Sandbox?
Arabic-first CX workspace unifying AI agents and humans: conversations, company knowledge, customer context, escalation.
FAQ
Frequently asked questions
Anti Sandbox is Arabic-first customer support for businesses: helpdesk, knowledge-grounded reply suggestions, and human escalation. Ecommerce is a common use case, not the only market.
What is available today vs needs a connection?
Available: helpdesk, knowledge suggestions, human escalation, channel connectors. WhatsApp/Instagram/Messenger each need provider credentials + live testing. App Studio/MCP and visual automation are planned, not production.
Arabic and English?
Yes. Arabic-first RTL UX with bilingual conversations.
Order status / returns questions?
Suggests from your policies/docs with citation; escalates with a written reason if unknown — no invented refunds. Live commerce data depends on integrations you enable.
WhatsApp-only bot?
No. Omnichannel desk; WhatsApp is common, not the whole product.
Salla / Zid?
Ecommerce is a common use case; integration depth depends on what you enable and test.
Pricing?
299 SAR/mo unlimited seats. Completed eligible AI tickets are 3/4/5 SAR (knowledge/action/routed); purely human support in the platform has no AI ticket fee. 30-day trial + 100 SAR AI credit. See /en/pricing or /pricing.
Can AI issue refunds?
No. Financial decisions stay human; default AI refund ceiling is zero unless your team configures otherwise.
PDPL / SOC 2 certified?
We do not claim certifications here. See /trust; legal pages publish after counsel review.
How do I start?
See pricing for the trial offer. Channels need real provider setup before production.