Adapter in code
Direct-message conversations via Zernio in the same helpdesk and escalation model.
Connections & integrations
Know what connects. And what comes next.
Clear list of channel adapters, developer APIs, and planned connections — each with implementation status and setup requirements.
Channels
Requires external account & setupWhatsApp
Requires external account & setupInstagram
Requires external account & setup
Adapter in code
Customer messages via Zernio. Real account setup, send receipts, and retries need live verification.
View requirementsAdapter in code
Messenger
Facebook Messenger via Zernio; connection checks and provider policies apply at setup.
Developers
Available in the product todayRequires external account & setup
Implemented
Developer API
Read conversations, create/read customers, inbound events, usage, and webhook management. Access uses org-scoped client credentials.
View requirementsAvailable in the product todayImplemented
Webhooks
Register endpoints and send tests via the developer API. Confirm production event coverage in the docs.
View requirementsAvailable in the product todayImplemented with limits
External AI / MCP
MCP server mounted with OAuth and discovery docs. Exposes authorized context and draft-building tools; it does not publish, change billing, or approve refunds.
View requirementsNeeds verification
TikTok
Code supports TikTok publishing and DMs via the Zernio inbox. Replies require a qualified Business account and the provider reply window; live proof is waiting on provider credentials.
A scope name does not mean the feature is production-ready. The API catalog may list future write scopes; current endpoints and requirements are documented in the developer reference. Channel adapters need connection credentials and live verification.
Related pages
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